BT Protection Plans Claims and Support

BT Insurance’s claims philosophy is to assess all claims promptly and fairly and to treat all customers with empathy and understanding. The company commits to act in good faith at all times and be open and transparent throughout the claims process.

BT strives to make the claims process as swift and easy as possible, and is constantly seeking to improve its service and find new ways to make life easier for claimants. It has introduced a simple tele-claims service for income protection policy holders which allows about 25% of IP claims to be assessed quickly over the phone without the need for complicated and time-consuming forms.

If you need to make a claim you will be assigned a dedicated claims consultant, so you can always speak to the same person and won’t have to explain your circumstances again and again. To start the claim process you can either contact 1300 Life Insurance and let our experienced claims advisors guide you through the process, or you can speak to BT Insurance direct on 1300 553 764.

Rehabilitation services

BT understands just how important rehabilitation services can be to the recovery process after a serious illness, and that access to physical and psychological therapies and functional help can vastly improve your chances of getting back to work in some capacity.

Income Protection policy holders receive free access to a wide range of services to help you adjust to the emotional and physical consequences of your accident or illness. These include counselling; personalised physical conditioning programmes; and practical vocational services such assistance with arranging training, or guidance on writing your resume, and preparing for interviews.